SmallBizGenius Analysis
Mobstub receives mixed reviews, with many customers praising the ease of ordering and unique product selection, particularly purses. However, issues with shipping costs, customer service responsiveness, and product quality control are recurring concerns.
Category Breakdown
Scores based on analysis of 96 recent reviews
Ease of Ordering
8.5/10Many reviewers highlight how easy it is to navigate the website and place orders. Customers appreciate the simple checkout process and user-friendly interface, with some specifically mentioning the ease of using PayPal.
30 reviews mention thisShipping Costs
3.5/10A significant number of reviewers complain about high shipping costs. Customers feel the shipping fees are disproportionate to the weight and size of the items they purchase, making them hesitant to order again.
12 reviews mention thisProduct Quality
6.0/10Reviews on product quality are mixed. While some customers rave about the quality and durability of items, particularly purses, others report receiving broken or defective merchandise.
15 reviews mention thisCustomer Service
4.0/10Several reviewers express frustration with Mobstub's customer service. Common complaints include difficulty contacting customer support, slow response times, and unhelpful or generic replies.
10 reviews mention thisDelivery Speed
8.0/10Several reviewers praise the fast delivery times. Customers are generally pleased with how quickly their orders arrive after being placed.
8 reviews mention thisPurse Quality and Selection
9.0/10Many reviewers specifically praise the quality, design, and variety of purses available on Mobstub. Customers often mention owning multiple purses from the site and being highly satisfied with their purchases. One reviewer said, "ABSOLUTELY THE BEST PURSE I HAVE EVER OWNED!!! I AM ORDERING MORE OF THEM IN MANY COLORS AND ALL SIZES!!!"
10 reviews mention thisPros & Cons
What Customers Love
"QUICK AND EASY TO ORDER WITH NO FUSS"
"While I must say I liked MobStub very much and always knew I could go to them for that unique gift and get a lot of 'bang' for your buck.'"
"Delivery was received in 4 days."
"ABSOLUTELY THE BEST PURSE I HAVE EVER OWNED!!!"
"Easy web site. Easy to navigate and complete."
Common Complaints
"Overall I love shopping at MobStub however the shipping price is way too high."
"Your phone is disconnected, I wrote 2 emails as they suggested and no response."
"all i want and have tried many times to send back one bracelet because it came broken."
"The site kept freezing when I put in the information for shipping and hit the save shipping button"
"Site wouldn't let me change shipping destination."
Common Questions About Mobstub
Answers derived from customer review patterns
Is Mobstub legit and trustworthy?
Mobstub appears to be a legitimate online retailer, but customer experiences vary. While many customers report positive experiences with easy ordering and fast delivery, a significant number express concerns about high shipping costs, unresponsive customer service, and inconsistent product quality. Some reviewers have received broken or defective items and struggled to get assistance. Therefore, while Mobstub is a real company, potential customers should be aware of the reported issues before making a purchase.
Based on 45 reviewsDoes Mobstub have good customer service?
Customer service is a point of concern for Mobstub. Several reviewers report difficulty contacting customer support, slow response times, and unhelpful or generic replies. Some customers mention that the phone number is disconnected and emails go unanswered. While some customers have had positive experiences, the negative feedback suggests that Mobstub's customer service may be unreliable.
Based on 10 reviewsIs Mobstub worth it for small business?
For small businesses, Mobstub could be a source for unique promotional items or employee gifts, but the potential drawbacks should be considered. The high shipping costs and inconsistent product quality could impact the overall value proposition. Additionally, the reported issues with customer service could be problematic if returns or issue resolution are needed. Small businesses should weigh the potential benefits against the risks before using Mobstub.
Based on 20 reviewsWhat is Mobstub's return policy like?
The reviews do not provide specific details about Mobstub's official return policy. However, one reviewer mentioned being denied a replacement for a broken item after a month and a half, suggesting a limited return window. Another reviewer struggled to get a return address for a broken bracelet. This indicates that returns may be difficult or subject to strict time constraints, which is something to consider before making a purchase.
Based on 2 reviewsWhy are Mobstub's shipping costs so high?
Several reviewers complain about Mobstub's high shipping costs, but the specific reasons are not explicitly stated. Customers feel that the shipping fees are disproportionate to the weight and size of the items they purchase. It is possible that Mobstub's shipping rates are influenced by factors such as handling fees, distance, or partnerships with specific carriers. Regardless of the reason, the high shipping costs are a significant deterrent for many potential customers.
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